Terms of engagement.
The terms on which Rafferty & Maze LLC provides commercial debt recovery services in the United States. These terms are engaged upon written instruction of a matter.
Last updated: April 24, 2026
1. Definitions
We, us, our: Rafferty & Maze LLC, a limited liability company organized under the laws of the State of Delaware.
You, the creditor: the party instructing us to recover a commercial debt.
The debtor: the party from whom the debt is to be recovered.
2. Our services
We act on your written instructions to recover an undisputed commercial debt owed to you by a corporation, limited liability company, partnership, or similar organized entity. Our services comprise assessment of the matter, issue of a structured sequence of formal demands on our letterhead, management of communications with the debtor, collection of funds into a client trust account, and remittance of recovered sums to you. Where a matter proceeds to litigation, we refer it to outside counsel admitted in the governing jurisdiction on your written authority.
We are not a law firm and do not provide legal advice. Communications with us are not protected by attorney‑client privilege. Where legal advice or representation is required, we will refer you to licensed counsel.
3. Your obligations
You confirm on each instruction that the debt is a business‑to‑business debt, that it is undisputed at the time of instruction, and that you are authorized to instruct us. You will provide accurate and complete information about the debt and supporting documentation on request, and will inform us promptly of any material development, including any communication from the debtor that goes to the merits of the debt.
4. Fee models and remittance
Where your contract with the debtor provides for the recovery of collection costs or attorneys' fees, our fee is demanded from the debtor in addition to the principal, and you receive the principal in full upon collection.
Where your contract is silent on collection costs, we act on commission at the percentage agreed at intake, deducted from amounts recovered before remittance to you. Standard commission rates taper with the size of the recovery and are disclosed in writing at intake.
Recovered funds are held in a client trust account segregated from our operating funds and remitted to you within ten business days of cleared payment.
5. Assessment and declinature
Assessment of an instruction is without charge. We reserve the right to decline a matter, at our discretion, where the debt is disputed, where the debtor is a consumer or sole proprietor, where the debtor is domiciled in a state in which we do not currently operate, or where acceptance would be inconsistent with our professional or regulatory obligations.
6. Disputes arising during the matter
If the debtor raises a substantive dispute after instruction, the sequence is paused. We will consult you within two business days on the next step, which may include closure of the matter for resolution by other means. No commission or collection costs are charged to you where the matter is closed at this stage.
7. Limitation of liability
Our aggregate liability to you in contract, tort, or otherwise, arising out of or in connection with the services, is limited to the greater of the sum recovered on the matter and one thousand dollars. Nothing in these terms limits liability for fraud, willful misconduct, or any liability that cannot be limited by applicable law.
8. Termination
Either party may terminate an instruction at any time by written notice. Where you terminate an instruction after Letter I has been issued, you are liable for our recovery costs or commission on any payment received by the debtor within ninety days of termination as a result of that letter.
9. Confidentiality
Each party will keep the other party's confidential information confidential. We will process personal information in accordance with our Privacy Notice.
10. Governing law and jurisdiction
These terms are governed by the laws of the State of New York without regard to its conflict‑of‑laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts sitting in the City of New York, Borough of Manhattan.